Frequently Asked Questions

Digital Fracture is an independent software studio based in Poole, Dorset. We build privacy-first web apps and browser extensions, design and manage websites, and offer local PC and laptop repair. No investors, no shareholders — just tools that work and respect the people who use them.

Digital Fracture is a sole trader operation run by Dave-Lee. You deal directly with the person who builds and maintains everything — no middlemen, no outsourcing.

Many of our tools are free. The RSS Kit web app, NewsBin, What's My IP, Time Tools, Fingerprint Defender, and Parental Whitelist are all completely free to use. InfoBin, RSS Ninja, and the RSS Kit Pro browser extension are paid products. The Retro Media Vault Joomla plugins are also paid, though the Categories, Canonical URLs, and Sitemap plugins are free.

Poole, Dorset, England. PC repairs are available locally in the Poole and Bournemouth area. Software and web design services are available to anyone.

Use the contact form on our website. You can also reach us on Facebook and X (Twitter). For browser extensions, you can leave a review on the relevant store page and we'll follow up.

No. Privacy is built into everything we make. Our browser extensions don't phone home or track you. Web apps like InfoBin are zero-knowledge — we can't see what you share even if we wanted to. We don't use tracking pixels, analytics harvesting, or sell any data.

No. Our extensions collect zero data. There's no tracking of browsing activity, no telemetry, no data sent to servers or third parties. Everything is stored locally on your device and deleted when you uninstall the extension.

Essential cookies only (session and security). We offer optional analytics cookies that collect anonymous usage data to help us improve our tools — no data is sold or shared. You can manage your preferences at any time using the cookie settings button in the bottom-left corner.

Yes. We act as data controller and process data under lawful bases including consent, legitimate interests, and contractual obligation. You have full rights to access, rectify, erase, or port your data. We respond to all requests within 30 days. No data is transferred outside the UK/EU. Full details are in our Privacy Policy.

Contact form submissions are kept for up to 12 months. Support requests are kept for up to 24 months. Server logs are retained for up to 30 days. You can request early deletion at any time via our contact page.

We currently maintain six web apps:

InfoBin (paid) — zero-knowledge encrypted file sharing with AES-256 encryption and self-destructing links.
NewsBin (free) — 24-hour news aggregator with anonymous commenting, reset daily.
RSS Kit (free) — feed discovery tool with 200+ sources, real-time validation, and OPML export.
RSS Ninja (paid) — full-featured RSS reader with nested folders and multiple views.
What's My IP (free) — IP toolkit with geolocation, DNS lookup, and WHOIS information.
Time Tools (free) — clock, world time, Pomodoro, and stopwatch for remote teams.

InfoBin is a zero-knowledge file sharing tool. Files are encrypted with AES-256 in your browser before upload and self-destruct after one view. No accounts, no metadata, no way for us to access your data. The encryption key never leaves your browser — only the person you share the link with can decrypt it.

NewsBin is a 24-hour news aggregator that pulls in articles from mainstream and independent sources. It features anonymous commenting and resets daily, so there's no archive and no profiling. Visit newsbin.co.uk to try it.

RSS Kit Pro is a feed discovery and management tool — it helps you find feeds from 200+ sources, validate them, export OPML, and organise with folders and cloud sync. RSS Ninja is a full RSS reader for consuming feeds with nested folders, multiple views, and auto-detection. They complement each other, but work independently.

RSS Kit Pro (paid) — Firefox, Chrome, and Edge.
RSS Ninja (paid) — Firefox, Chrome, and Edge.
RSS Ninja for Thunderbird (paid) — Thunderbird email client.
Fingerprint Defender (free) — Firefox only.
Parental Whitelist (free) — Firefox only.

Fingerprint Defender protects you from browser fingerprinting with 10 protection modules. It blocks WebRTC leaks and spoofs canvas, audio, WebGL, and other fingerprinting vectors that websites use to track you without cookies.

Parental Whitelist is a Firefox extension that lets you create a PIN-protected list of allowed websites. Any site not on the list is blocked. It's designed for parents who want simple, transparent control over which sites their children can access.

No. Our extensions are lightweight and built without bloat. They don't run background processes, make network requests, or load unnecessary resources. You shouldn't notice any performance impact.

The source code for all extensions is reviewable via the browser store listings. Extensions distributed through Mozilla, Chrome, and Edge stores are reviewed by their respective teams before publication.

Three managed packages:

Personal (£69/month + £199 setup) — up to 5 pages, 3 email accounts, 30 minutes of monthly edits.
Small Business (£129/month + £299 setup) — up to 10 pages, 10 email accounts, 1 hour of monthly edits, uptime monitoring, and Google Analytics.
Ecommerce (£229/month + £499 setup) — up to 15 pages, 20 products, 10 email accounts, 2 hours of monthly edits, and ecommerce tracking.

All plans include domain registration, hosting, SSL, daily backups, security monitoring, CMS updates, and email support. See full details on our Web Design page.

Domain registration and renewal, UK hosting, SSL certificate, daily backups, security monitoring, CMS updates, a GDPR cookie notice, and email support. You get a fully managed site — we handle the technical side so you don't have to.

Yes, all web design packages have a 12-month minimum contract. Monthly fees are charged in advance.

No. Every site is designed and hand-coded from scratch. No page builders, no template kits, no plugin stacks. The result is a fast, lightweight site built around your specific needs.

Joomla, WordPress, and custom-built CMS solutions. We also handle migrations and upgrades from existing systems. The platform is chosen based on what fits your workflow best.

Yes. Additional edits, content, blog posts, and feature enhancements are available as add-ons. Extra edits start at £27.50 for 30 minutes. Feature work and anything outside your plan is £55/hour, always quoted before we start. Priority support is available for £25/month.

No. Everything is built in-house, in the UK. You deal directly with the person who writes the code and manages your site. No agencies, no freelancers, no offshore teams.

Screen replacements, virus and malware removal, data recovery, hardware upgrades (RAM, SSD, components), full diagnostics, Windows reinstalls and OS fixes, networking and Wi-Fi troubleshooting, custom PC builds, and printer and peripheral setup.

If we can't fix the problem, you don't pay. Every repair starts with a diagnostic and a quote. We won't charge you for work that doesn't solve the issue.

We offer local drop-off in the Poole and Bournemouth area. Get in touch via the contact page to arrange a time.

Yes. We source parts to your specification and build from scratch. Whether it's a gaming rig, a workstation, or a general-purpose machine, we'll put together a spec and quote before ordering anything.

Our primary focus is Windows PCs and laptops. If you have a specific issue with other hardware, get in touch and we'll let you know if we can help.

Retro Media Vault is a suite of 12 Joomla plugins for building personal media catalogues. It covers games (40+ platforms from Atari to PS5), movies (VHS to 4K UHD), music (vinyl to MiniDisc), TV shows, books, downloads, galleries, and more. Visit retromediavault.com for full details.

Three plugins are free: Categories (transforms category listings into card grids), Canonical URLs (auto-generates canonical URL tags), and Sitemap (clean XML sitemap generation). The Categories plugin is also included free with any paid purchase.

Retro Media Vault plugins are built for Joomla. Check retromediavault.com for the latest compatibility information and version requirements.

Digital products are non-refundable once downloaded or a licence key has been issued, as outlined in our Terms of Service. If a plugin is non-functional, you have a 14-day window to request a refund.

A digital museum dedicated to preserving the legacy of the original Xbox. It features a comprehensive game database with release dates, publishers, regions, and cover art, along with hardware documentation covering technical specs, motherboard revisions, and component breakdowns.

Yes. The entire archive is open access with no paywalls, no sign-ups, and no ads. It's built for collectors, modders, and enthusiasts who want to preserve fading gaming history. Visit ogxbox.co.uk to explore.

All prices listed on the site exclude VAT. VAT is added where applicable.

A one-time setup fee is charged at the start of your project. After that, monthly fees are charged in advance on a 12-month minimum contract.

Our Terms of Service and Privacy Policy are available on the site. They cover everything from web design contracts and digital product refunds to data handling and your GDPR rights.