Last updated 19 March 2026
Digital Fracture is a sole trader business operated by Dave-Lee, providing web design, web hosting, website management, software, and digital products to clients in the United Kingdom and internationally. References to "Digital Fracture", "we", "us" or "our" throughout these Terms refer to this sole trader business.
These Terms of Service ("Terms") govern your use of all services and products provided by Digital Fracture, including but not limited to:
By purchasing, downloading, or using any Digital Fracture service or product, you agree to be bound by these Terms. If you do not agree, you must not use our services or products.
All web design and managed hosting packages require a minimum contract term of 12 months from the date of first payment. By proceeding with a package purchase you agree to the minimum term and all associated fees.
A one-off setup fee is payable at the time of purchase before any work commences. Setup fees are non-refundable once work has begun. The setup fee covers initial website build, domain registration, hosting account creation, email account setup, and all other initial configuration work as defined in the relevant package.
Monthly fees are charged in advance on a recurring basis via the payment method provided at signup. Fees are as published on our website at the time of purchase. All prices are exclusive of VAT. VAT will be added where applicable in accordance with current UK legislation.
Each package includes the features as described on the Digital Fracture website at the time of purchase. Monthly edit allowances are as specified per package tier and do not roll over to the following month. Any work requested beyond the included monthly allowance will be charged at our standard hourly rate of £45 per hour. We will always provide a written estimate before any additional chargeable work begins.
Domain names are registered by Digital Fracture on behalf of the client and included within the monthly package fee. The domain name is registered for the benefit of the client and you retain ownership of your domain name at all times.
Upon written request, your domain name will be transferred to a registrar account of your choosing within 5 working days, free of charge. Domain transfers will only be processed once all outstanding account balances have been settled in full.
Domain renewals are covered for the duration of an active package. Upon cancellation, responsibility for domain renewal passes to the client. We will notify you of the renewal date in advance of cancellation to ensure continuity.
You may cancel your package at any time by providing 30 days written notice via email. Cancellation will take effect at the end of the current billing period following the expiry of the 30-day notice period. No refunds will be issued for any remaining days within a paid billing period.
Cancellation before the end of the 12-month minimum term will incur an early termination fee equivalent to the remaining monthly fees due within the minimum term.
Digital Fracture reserves the right to suspend or terminate services immediately in the event of non-payment, abusive conduct, or breach of these Terms.
You are responsible for providing all content, text, images, and materials required for your website in a timely manner. Delays caused by failure to provide content may delay your project launch. You confirm that all content provided to us does not infringe any third-party intellectual property rights, is not unlawful, and complies with all applicable UK laws and regulations.
We take reasonable steps to ensure reliable hosting with maximum uptime. However, we do not guarantee 100% uptime and shall not be liable for any losses arising from server downtime, maintenance periods, or circumstances beyond our reasonable control including but not limited to power outages, network failures, or third-party infrastructure issues.
We reserve the right to perform scheduled maintenance at any time. Where possible we will provide advance notice of planned maintenance.
All Joomla extensions, plugins, browser extensions, software, and other digital products sold or distributed by Digital Fracture (including those published under the Retro Media Vault brand) are licensed, not sold. Upon purchase or download you are granted a non-exclusive, non-transferable licence to use the product in accordance with these Terms and any product-specific licence terms provided at the point of sale or download.
Unless otherwise stated at the point of purchase, a single licence grants use on one domain or installation. You may not redistribute, resell, sublicense, or share our software or plugins with third parties without express written permission from Digital Fracture.
Where updates and support are included with a product purchase, these will be provided for the duration of the licence period as specified at the point of sale. Free or open-source products are provided as-is with no obligation to provide updates, support, or continued development.
Due to the digital nature of software and plugin products, all sales are final once a product has been downloaded or a licence key issued. Refunds will only be considered where the product is demonstrated to be fundamentally non-functional as described, and only where raised within 14 days of purchase.
All payments are processed securely via our billing platform. By providing your payment details you authorise us to charge the applicable fees on the schedule agreed at the time of purchase.
In the event of a failed payment we will notify you and attempt to collect payment again. If payment remains outstanding after 14 days we reserve the right to suspend services until payment is received. Persistent non-payment may result in permanent termination of services and recovery action for outstanding balances.
All prices are quoted in pounds sterling (GBP) and are exclusive of VAT unless otherwise stated.
All website designs, code, software, plugins, extensions, graphics, and other materials created by Digital Fracture remain the intellectual property of Digital Fracture until full payment has been received. Upon receipt of all outstanding payments for a completed project, intellectual property in the website design and custom code created specifically for you is assigned to you.
Third-party components, themes, plugins, and libraries used within your project remain subject to their own respective licences. We will advise you of any such components used in your project.
You grant Digital Fracture a non-exclusive licence to display your completed website as a portfolio example unless you expressly request otherwise in writing.
To the fullest extent permitted by law, Digital Fracture shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our services or products, including but not limited to loss of revenue, loss of data, loss of business, or reputational damage.
Our total aggregate liability to you in connection with any services or products shall not exceed the total fees paid by you to Digital Fracture in the 12 months preceding the event giving rise to the claim.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
You agree not to use any Digital Fracture service or product for any unlawful purpose or in any way that could damage, disable, or impair our services. You must not use our hosting services to host content that is illegal, harmful, abusive, defamatory, obscene, or otherwise objectionable under UK law.
We reserve the right to remove any content or suspend any account that we reasonably believe to be in breach of this acceptable use policy, without prior notice.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and store your personal data in accordance with UK GDPR and the Data Protection Act 2018. By using our services you agree to our Privacy Policy.
We reserve the right to update these Terms at any time. Material changes will be communicated to existing clients by email with reasonable notice. Continued use of our services following notification of changes constitutes acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms please contact us via our contact page.
Digital Fracture
digitalfracture.co.uk
England, United Kingdom
Digital Fracture is a sole trader business. These Terms of Service were last updated 19 March 2026.
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